Privacy Policy
Last updated: 1 June 2026
Who we are
This website is operated by Diamond Wholesale Ltd (trading as Diamond Computers), a company registered in England and Wales. Our registered address is 36 New England Road, Brighton, BN1 4GG.
When we refer to "Diamond Computers", "we", "us" or "our" in this policy, we mean Diamond Wholesale Ltd. Diamond Wholesale Ltd is the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your data, please contact us at diamondcomputers.co.uk/contact or by calling 01273 625032.
What personal data we collect
Depending on how you use our website, we may collect:
- Contact details — name, email address, phone number, and postal address
- Booking information — device type, fault description, and repair notes
- Account details — email address and password (stored as a secure hash) if you register for a customer account
- Payment information — invoices and payment records; card details are processed directly by our payment provider and are never stored on our servers
- Communications — messages sent via our contact form or by email
- Technical data — IP address and browser information collected automatically when you visit our site
How we use your data
| Purpose | Legal basis |
|---|---|
| Processing and managing your repair booking | Contract performance |
| Sending booking confirmations, receipts, and status updates | Contract performance |
| Processing orders and payments | Contract performance |
| Responding to your enquiries via the contact form | Legitimate interest |
| Managing your customer account | Contract performance |
| Sending review requests after a completed repair | Legitimate interest |
| Complying with our legal and financial obligations | Legal obligation |
| Improving the security and performance of our website | Legitimate interest |
Who we share your data with
We do not sell your personal data. We share it only where necessary with:
- Email delivery providers — to send transactional emails such as booking confirmations and receipts
- Payment processors — to handle card payments securely
- Cloudflare — we use Cloudflare Turnstile on our forms for bot protection; Cloudflare processes your IP address and browser signals. See Cloudflare's privacy policy
- Our hosting and infrastructure providers — servers located in the UK/EEA
All third parties are required to handle your data securely and only for the purposes we specify.
How long we keep your data
- Booking and transaction records — retained for 7 years to meet our legal and financial obligations
- Customer accounts — retained while your account is active; you may request deletion at any time
- Contact form messages — retained for up to 2 years
- Technical/server logs — typically retained for up to 30 days
Your rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data where there is no lawful reason to keep it
- Restriction — ask us to limit how we use your data
- Objection — object to processing based on legitimate interest
- Portability — receive a copy of data you have provided to us in a machine-readable format
To exercise any of these rights, please contact us. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Cookies
We use only essential cookies required to operate the site (session management, security tokens, and dark-mode preference). We do not use advertising or analytics cookies. No cookie consent banner is required for essential cookies under UK law.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our site after an update constitutes acceptance of the revised policy.